Cordova Telephone Cooperative P.O. Box 459 611 Second St. Cordova, Alaska  99574

Contact us: administrator@ctcak.net

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Internet Troubleshooting:

Things to Check if Your Computer Won't Connect

1.  CAPS LOCK – Are you typing in capital letters? Your login and password are case     

     sensitive to the server and must be in lower case only. 

2.  Is there dial tone?  Plug a regular phone jack for the computer and check for dial tone.

3.  Unplug modem (and router if you have one) for 20 seconds.  Plug back in and wait     

     approximately 1 minute before attempting to reconnect to the internet.

4.   Restart your computer.  At times, computers will not complete all the start up

      functions. A simple restart can alleviate many problems.    

5.   Sun outages- For approximately 3 weeks in the late winter and early fall, we

      experience sun outages.  You can connect to the internet, but not surf.  Check with the

      business office if you think this may be the case. 

 6.   Have you added a new program?  When you add a new program to your hard drive it

      is always good to close all other programs first.  If you download a program but

      didn’t close out of all programs, and you experience connection problems, you may

      want to “uninstall” the new program, clear out everything and reload it. Restart your

      computer upon completion of the download. 

 Please feel free to call our business office at 424-2345 for help with set-up or if you have any questions.  If after hours call our 24 hour customer tech support number at 888-228-3592