Cordova Telephone Cooperative  P.O. Box 459 611 Second St. Cordova, Alaska  99574

Contact us: administrator@ctcak.net

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Phone Repairs

Troubles with your phone service can be caused by several different problems.  The problem could be in our lines or switch, OR it could be a problem with some of your wiring or one of your phones.

When you call the office with a problem, we will do our best to find and clear the trouble.  If it is in our switch or buried cable, there will be no charges to repair (unless of course, you dig in the ground without a locate and hit the cable). 

If the trouble is with your inside wiring or one of your jacks or phones, you will be charged for the work we do.  To save yourself time and costly repair charges, we encourage you to attempts to isolate problems before calling for repairs. 

To Help Locate Your Trouble

The following guidelines may be of assistance:

1. Check each instrument to be sure that a receiver is not off the hook.

2.  Be sure that all cords are securely in their outlets and that there are no loose connections or exposed or frayed wires.

3. If you have a cordless phone, unplug both the line cord and the electric cord from their outlets.  Then check other phones in the house that are not cordless.

4. To determine whether you may have an isolated internal wiring problem, take a working telephone to each outlet and test for dial tone.

5. If you still have not determined the problem, and your home is so equipped, take a known working telephone outside to your NID (where the telephone wire enters your building).  Remove the existing plug-in from the connector block and insert the plug on the cord of your modular telephone into the outlet.  If you hear a dial tone from your telephone, you may assume that the problem is with your inside wiring.  If there is no dial tone, it is probably an external problem in the CTC telephone line.