Cordova Telephone Cooperative  P.O. Box 459 611 Second St. Cordova, Alaska  99574

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Special Services and Instructions

CALL FORWARDING:

This feature means your phone can transfer incoming calls to another number of your choice.

To Forward Your Calls: 

* Lift the receiver and listen for the dial tone.

* Dial *72

* Again, listen for the dial tone

* Now, dial the number where you wish your call forwarded.  (Speed calling codes may be used if you also have this feature).

* When someone answers at the forwarded number, the call forwarding is put into effect.  If there is no answer, or the line is busy, hang up and repeat the previous steps.  If you do this within two minutes, you will hear two beeps meaning your Call Forwarding feature is in effect.

Once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded.  However, you can still make out-going calls from this phone. 

If you wish to change the number your calls are being transferred to, discontinue the first (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding:

* Lift the receiver and listen for the dial tone

* Dial *73

Listen for two beeps. Call Forwarding is discontinued

CALL WAITING:

This feature will alert you when you have an incoming call while you are already on the line

Here's How Your Call Waiting Feature Alerts You:

* A beep tone tells you another call is waiting. Only you hear this tone.

* A second and final tone will be heard 10 seconds later if the waiting call remains unanswered.

To Answer the Second Call:

* Depress the switchhook/plunger for about one second to place your first call on hold. 

* You will automatically be connected with the second caller

To Alternate the Second Call:

* By depressing the switchhook/plunger for about a second , you may alternate between calls.

* Each conversation is private and cannot be heard by the other caller

To Terminate Either Call:

* Hang up.  Your telephone will ring .

* When you answer it, you will be connected with another caller.

Cancel Call Waiting: This prevents a second call from breaking into your phone or computer line.

Cancel Call Waiting Before Calling...

* Lift the handset and listen for the dial tone

* Dial the deactivation code *70, and listen for the special dial tone.

* Now, dial the number you wish to call. When you disconnect your call, CALL WAITING is automatically reactivated

 Ring Again: This feature monitors the busy line for up to 30 minutes and alerts you with a distinctive ring when the line is free

To Activate Ring Again...

* When you hear a busy tone, depress the switchhook for about one second. 

* Listen for a special dial tone, then dial *66

* Listen for the confirmation tone (two short beeps), then hang up the phone.  RING AGAIN is now activated.

To Deactivate Ring Again...

* Pick up the handset and dial *86

* Listen for the confirmation tone (two short beeps), then hang up on the phone.  The RING AGAIN request is canceled. The request is also canceled if you do not pick up your phone within 12 to 30 seconds after hearing the special RING AGAIN signal (two short rings).

* The feature will automatically cancel itself if your line or the line of the person you are trying to reach is busy more than 30 minutes.

NOTE: RING AGAIN can be applied only to those 7 digit telephone numbers that are being served by the same local telephone company as yourself.

 SPEED CALLING:

Call up to 8 of your most frequently dialed numbers just by dialing a one -digit code.  This includes long distance DDD numbers.

To Establish Your Speed Calling List

* Lift the receiver and listen for the dial tone.

* Dial *74

* Again, listen for the dial tone

* Dial one of the 8 one-digit access code numbers (2-9)

* Dial the number you wish to Speed Code. (For long distance entries, dial "1" and the area code before the number). Depress the # button.

* Listen for confirmation tone to indicate your Speed Calling number is established.

You repeat this process for each number you wish to Speed Code, assigning each a different code number.

To Use Your Speed Calling Feature:

* Lift the receiver and listen for the dial tone.

* Dial the appropriate one-digit access number (2-9)

* Push the # button

To Change Your Speed Calling List

* Simply follow the same steps for establishing your list.  A new number automatically cancels out the corresponding existing number.

TEEN SERVICE:

Two telephone numbers assigned to one phone. Use this service for your home business or fax line- or for the teen in your home.

* One long ring for Adult phone line

* Two short rings for the Teen Line

* If you have CALL WAITING, use the same procedures as CALL WAITING

THREE-WAY CALLING:

This feature lets you turn an everyday two-way phone call into a three-way conversation

To Add a Third Party

* First, to hold your existing call, depress the switchhook/plunger for about a second

* Then dial  the third number. (Speed calling codes may be used if you also have this feature).

* When the third party answers, you may talk privately before completing your three -way connection

* With your third party on the line, depress the switchhook/plunger for a second to add the holding party. Your Three-Way call is now in effect.

If for some reason the call to the third party is not completed, depress the switchhook/plunger twice to get back to your held party.

To Disconnect the Third Party

* Depress the switchhook/plunger for about a second. You will now have only the original party on the line.

To Disconnect Completely

* Simply hang up

* If either of the other two parties hangs up, you can continue to talk to the one remaining

ANONYMOUS CALL REJECTION: (free service)

Automatically rejects calls to your number when the calling party uses call blocking.  When you've turned this service "on" any callers who have blocked sending their number will hear an announcement that you do not accept anonymous calls-and they should remove blocking and call back.  All other calls will ring through as usual.

To Activate the Service:

1. Lift the handset and listen for the dial tone.

2. Press *77.

3. Listen for a confirmation tone or announcement. Hang up.

To Deactivate the Service:

1. Press *87.

2. Listen for a confirmation tone or announcement. Hang up.

Note: You will not be notified when or how many calls have been rejected.

CALLER ID:

See the number calling before you answer the phone. When you receive a call, the number of the person calling you is shown on your Caller ID display screen.

How to Use:

1. When you receive a call, wait until you telephone completes the first ringing signal.

2. The telephone number of the person calling you will automatically appear on your display screen.

3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Notes:

* Subscription to Caller ID requires the purchase of a display telephone or an add-on display unit.

* If the letter "P" or "Private" appears on your screen, the Caller may have blocked the display of their number before placing the call. You can choose whether or not to answer the call.

* If the "unknown name", "unknown number" or "0" appears, the caller is in an area that does not support Caller ID services.

CALLER ID NAME AND NUMBER:

See the number and name of the caller before you answer the phone.

CALLER ID WITH CALL WAITING:

Call waiting will alert you when you have an incoming call and Caller ID will display the number of the caller. (Must Have Caller ID and Call Waiting features)

AUTOMATIC CALLBACK:

Get through to busy numbers as soon as they are free.  You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free, and automatically connects you.

How to Use:

1. When you hear a busy signal, press and release the "Switchhook". Listen for a special tone.

2. If you've already hung up, lift the handset and listen for a normal dial tone.

3. Press *66.

4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.

5. A special callback ring alerts you if the line becomes free (some phone ring normally).

6. Lift the handset to automatically place the call.

To Cancel Your Callback Request:

1. Depress the "Switchhook" and release. Listen for a special dial tone.

2. If you've already hung up, lift the handset and listen for a normal dial tone.

3. Press *86.

4. Listen for the confirmation tone or announcement. Hang up.

Notes:

* To start the 30-minute clock, repeat steps 1-4 under "How to Use"

* Automatic Callback can check as many as 31 busy lines at once for you. To know which call is being completed, you must subscribe to caller ID service.

* Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other services have been activated.

AUTOMATIC RECALL:

Easily dial your last caller-even if you didn't answer. If you couldn't get to the phone in time, you can still find out who called.  Return the call by dialing a simple code.

How to Use:

1. Lift the handset and listen for a normal dial tone.

2. If you were already on the phone and ignored a call waiting tone, press and quickly release the "Switchhook".

3. Press *69. Your call will go through like a normal call.

If the line is busy:

1. Hang up. Your phone will keep trying the line for up to 30 minutes.

2. A special callback ring alerts you if the line becomes free. (Some phones ring normally).

3. Lift the handset to automatically place the call.

CALL BLOCKING- PER CALL:

Block your number from being displayed to others when you place each call. By dialing a code before  you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.

How to Use:

1. Lift the handset and listen for the dial tone.

2. Press *67.

3. Dial the number you're calling as usual.

4. The person you've called will not be able to see your number displayed on their telephone display screen. Instead, a "P" or "PRIVATE" will be displayed.

How it Works:

1. Press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

CALL BLOCKING-PER LINE:

Block your number from being displayed to others on a regular basis when you place your calls. If you have requested Per-Line Blocking from your telephone company, you do not need to dial a code to block your number from being displayed to others. This feature can be turned off on an individual basis by dialing a code before placing your call.

How to Use:

1. If you have requested Per-Line Blocking from your telephone company, your number will always appear as "PRIVATE".

2. To override Per-Line Blocking on an individual call, dial *82 before placing the call

DISTINCTIVE RINGING:

You'll know when someone special is calling.  When you activate a list of special callers, your phone uses a special ring to announce calls from any of those numbers.

How it Works:

1. Lift the handset and listen for the dial tone

2. Press *61.

3. Listen for an announcement telling you whether the feature is currently on or off.  The recorded voice will then tell you  how many (if any) numbers are currently stored in your list.

4. Follow the voice instructions and dial 3 to turn the feature ON (if is currently off), or turn the feature OFF (if it is currently on). 

To Add the Last Caller to Your List:

1. Press #001#.

To Hear the Phone Numbers on Your List:

1. Dial 1.

2. After the list is read, voice instructions will follow.

To Add a Number to your List:

1. Press #.

2. Follow the voice instructions you'll hear.  You can store up to 31 phone numbers on your VIP list.

To Remove a Number From Your List:

1. Press *.

2. Follow the voice instructions to remove any or all of those numbers.

To Hear Instructions Again:

3. Dial 0.

Notes:

* You may press 1, 0, # or * at any time rather than waiting for the voice instructions.

* The list you create here is separate from any other lists you may be using for selective Call Acceptance, Selective Call Forwarding and similar service.

SELECTIVE CALL ACCEPTANCE:

Decide which calls you'll take.  You can program your phone to accept only those calls from a special list of people. When your service is "turned on", your phone will accept only calls from those in your Selective Call Acceptance list. All others will hear an announcement that you're not accepting calls at this time.

To "Turn On" the Service:

1. Lift the handset and listen for the dial tone.

2 Press *64.

3. Listen for an announcement telling you whether the feature is currently stored in your forward list.

4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To Add the Last Caller to your Acceptance List:

1. Press #01#.

To Hear the Phone Number on Your List:

1. Dial 1.

2. After the list is read, voice instruction will follow.

To Add a Number to Your List:

1. Press #.

2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your list.

To Remove a Number from Your List :

1. Press*.

2. Follow the voice instructions to remove any or all of those numbers.

To Hear Instructions Again:

3. Dial 0.

Notes:

* You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.

* The you create here is separate from any lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Forwarding, Selective Call Rejection, and similar services. This service is for local calls only

SELECTIVE CALL FORWARDING:

Decide which callers should follow you to another number. You can program your phone to forward only those calls from a special list of numbers to another number-such as your car phone. When your service is turned "on" calls from numbers in your forward list will be re-routed to your "forward-to" number. All others will ring at your phone as usual.

How to Use:

1. Lift the handset and listen for dial tone

2. Press *63.

3. Listen for an announcement telling you whether the feature is currently stored in your forward list.

4. Follow the voice instructions and dial 3 to turn the feature ON (if it currently off), or turn the feature OFF (if it is currently on).

To Add the last Caller to Your Forward List:

1. Press #01#.

To Enter Your "Forward-To" Number:

1. The first time you turn on the service , you'll be asked to enter the number you'd like your special calls forwarded to. From then on, the system will simply remind you  of the current "forward-to" number.

2. If the current number is correct, dial 1.

3. If you wish to change the current "forward-to" number, dial 0 and then follow the voice instructions.

To Hear the Phone Numbers on your List:

1. Dial 1.

2. After the list is read, voice instructions will follow.

To Add a Number to Your List:

1. Press #.

2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your forward list.

To Remove a Number from Your List:

1. Press *

2. Follow the voice instructions to remove any or all of those numbers from your forward list.

To Hear Instructions Again:

1. Dial 0

Notes:

* You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.

* The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Rejection and similar services.

* This service can work with Call Forward ( all calls). Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your regular Call Forward number.

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