Cordova Telephone Cooperative  P.O. Box 459 611 Second St. Cordova, Alaska  99574

Contact us: administrator@ctcak.net

 CTC Privacy Notice

          Service     Voicemail    Special Services     Unwanted Calls     Lifeline   Repair

Voice Mail Service

424-MAIL (6245)

Voicemail Service

Voice Mail Service is provided to telephone customers with touchtone service by central office based equipment and software.  VMS provides subscribers the ability to:

● Present a personalized recorded greeting to callers

● Record messages

You will know you have messages when you hear the interrupted/stutter dial tone (sounds a little like a busy signal).  You must set up your mailbox from your home phone.  This would be where you record your message as well as enter a remote access password (4 numbers).  Your remote password will allow you to check message without being at your home phone. 

To Access Your VMS:

1.  Dial 424-MAIL (6245)

Then Either:

* Press # if calling from the phone your voice mail is subscribed to, OR

 Press * if using Auto Login and accessing from your home phone no entry is required, OR

* Enter your telephone number, if calling from a remote phone.

2.  If requested, Enter your password, followed by the # key. Your password will be default of  four zeros (0000) until you change it.

3.  Main Menu: Press 1 to retrieve messages.  Press 7 for current date and time, or Press 9 for mailbox setup.  The first new message will play immediately. 

Note: If you are checking messages from another phone that has Voice Mail, call 424-MAIL (6245) and when voice mail answers, hit the * key twice.  OR: call your home phone and when voice mail answers, hit the * key once. 

To Set Up Mailbox:

Options In Mailbox Setup Menu:

a. Press 9 to enter Mailbox Setup Menu

b.  Press 1: Greeting Options (you can disregard this step if you choose to use the default greeting)

c.  Press 2: Change Password

d.  Press 3: Disable/Enable Auto Login

f.  Press *: Return to Main Menu

To Retrieve Messages:

OPTIONS IN MESSAGE RETRIEVAL MENU:

a.  Press 1: New Message

b.  Press 2: Saved Message

c.  Press *: Return to Main Menu

TO LISTEN TO MESSAGES:

1.  Press 1- Play or re-play Message

2.  Press 2- Save Message and Go to Next

3.  Press 3- Delete Message and Go to Next

TO UNDELETE MESSAGES:

DON'T HANG UP! Follow the voice prompts to listen to the messages. Once you have played the message you deleted,

4.  Press 4- Save Message as New

5.  Press 5- Reply to a Message

6.  Press 6- Forward Message

7.  Press 7- Skip Back Three Seconds

8.  Press 8- Pause or Continue Message

9.  Press 9- Skip Forward Three Seconds

10. Press *- Return to the Main Menu

TO CHANGE YOUR PASSWORD:

1.  Press 2- Change Your Password

2.  Enter New Password, followed by the # key. The password is any series of up to 16 digits you choose.  You will be unable to access your mailbox without this password, so be sure to choose one you will remember.

3.  To verify, Enter your password followed by the # key.