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611 2nd Street • P.O. Box 459
Cordova, Alaska 99574
TELEPHONE SERVICES >
Phone Repairs from
Cordova Telephone Cooperative
Troubles with your phone service
can be caused by several different problems. The problem
could be in our lines or switch, OR it could be a problem
with some of your wiring or one of your phones.
When you call the office with a problem, we will do our best
to find and clear the trouble. If it is in our switch or
buried cable, there will be no charges to repair (unless of
course, you dig in the ground without a locate and hit the
If the trouble is with your inside wiring or one of your
jacks or phones, you will be charged for the work we do. To
save yourself time and costly repair charges, we encourage
you to attempts to isolate problems before calling for
To Help Locate Your
The following guidelines may
be of assistance:
1. Check each instrument to be sure that a receiver is not
off the hook.
2. Be sure that all cords are securely in their outlets and
that there are no loose connections or exposed or frayed
3. If you have a cordless phone, unplug both the line cord
and the electric cord from their outlets. Then check other
phones in the house that are not cordless.
4. To determine whether you may have an isolated internal
wiring problem, take a working telephone to each outlet and
test for dial tone.
5. If you still have not determined the problem, and your
home is so equipped, take a known working telephone outside
to your NID (where the telephone wire enters your building).
Remove the existing plug-in from the connector block and
insert the plug on the cord of your modular telephone into
the outlet. If you hear a dial tone from your telephone, you
may assume that the problem is with your inside wiring. If
there is no dial tone, it is probably an external problem in
the CTC telephone line.